Last Updated: 13 – July – 2025

Welcome to OmniKOKO. By accessing or purchasing from our website, social media channels, or WhatsApp platform, you agree to the following terms and conditions:

1. Products & Descriptions

We strive to ensure all product descriptions, images, and prices are accurate and up-to-date. However, minor variations may occur due to product updates or batch differences.

2. Pricing & Payments

• All prices are listed in Nigerian Naira (₦) and are subject to change without notice.

• Payment must be made in full before delivery, unless otherwise agreed for wholesale or special orders.

• We accept bank transfers and approved payment gateways.

3. Order Processing & Delivery

• Orders are processed within 24–48 hours of confirmation and payment.

• We offer prompt delivery in Lagos and Abuja. For other Nigerian cities, delivery options and timelines may vary based on location and logistics availability.

• OmniKOKO is not liable for delays caused by third-party delivery services.

4. KYC for High-Value Orders

For high-value purchases, we may require Know Your Customer (KYC) verification before order processing or delivery. This may include valid identification (e.g., National ID, Driver’s License) and address confirmation to ensure transaction security and prevent fraud.

5. Returns & Exchanges

• Returns are accepted within 7 days of delivery for unused and undamaged items in original packaging.

• Customers are responsible for return shipping unless the item was faulty or incorrect.

• Refunds or exchanges will be processed after product inspection.

6. Product Warranty (Solar Products)

• Solar equipment may include manufacturer warranty details (varies by product).

• Warranty claims must be supported with proof of purchase and within the stated period.

7. Customer Responsibilities

By placing an order, you confirm that:

• You are of legal age to make purchases.

• The details provided (name, address, contact) are accurate.

• You have read and accepted our terms and policies.

8. Privacy Policy

We respect your privacy. Customer data is used solely for order processing, communication, and marketing (if opted in). We do not share your data with third parties without your consent.

9. Limitation of Liability

OmniKOKO shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or services.

10. Contact Us

For enquiries, complaints, or feedback, please contact us via:

• WhatsApp or Call: +234-9166218007

• Instagram: @omnikoko

• Email: cs@omnikoko.com

By continuing to use OmniKOKO’s services, you agree to abide by these terms. We may update these terms at any time.