Effective Date: 13 – July – 2025

At OmniKOKO, customer satisfaction is important to us. We aim to ensure all items delivered meet your expectations. Please read our return and refund policy carefully.

🔄 Returns

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition it was delivered.

• A return request must be made within 7 days of delivery.

• Returns are not accepted for used, damaged, or custom-made items, unless the fault was ours.

⚠️ Non-returnable items:

• Items marked “final sale”

• Opened or used baby care items (e.g. bottles, toiletries)

• Installed solar products (unless defective)

💸 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method or as store credit within 7–10 working days.

• Delivery and return shipping costs are non-refundable, unless the return is due to our error.

🔁 Exchanges

We only replace items if:

• They are defective or damaged on arrival.

• You received the wrong item.

To request an exchange, contact us within 48 hours of delivery with photo or video evidence.

🛍️ How to Start a Return

1. Contact our customer service team via WhatsApp or email.

2. Provide your order number and reason for return.

3. Wait for confirmation and return instructions.

4. Send the item to the provided return address.

📍 Contact for Returns & Refunds

OmniKOKO Customer Care

• WhatsApp or Call: +234-9166218007

• Email: dispute@omnikoko.com (ensure you include your order number)

We reserve the right to refuse returns that do not meet the conditions above. By placing an order, you agree to the terms of this refund and return policy.